Terms and Policy

Superb Trans LLC Terms and Policy

At Superb Trans LLC, we strive to ensure a seamless and transparent experience for all of our clients. Our Terms and Policy provide essential information regarding cancellation, vehicle damage, charges, and liability. It’s crucial that you read through these terms carefully before making a reservation, so you are fully informed about our policies. For further details on our services, visit our MCO Luxury website.

Introduction

Welcome to Superb Trans LLC. Before booking your reservation, please take the time to review our Terms and Policy as well as the following pages: About Us, Orlando Airport Transportation, FAQ’s, and Our Fleet. This will help you understand our services and policies in detail. If you have any questions, feel free to contact us at (407) 268-6166.

Cancellation Policy

At Superb Trans LLC, we offer flexible cancellation options, but we do require prior notice. Customers are charged for the total amount quoted at the time of reservation. If you wish to cancel, you must notify us according to the following policy:

• Sedans, SUVs: Cancellation must be made 48 hours in advance of pickup time.
• Vans: Cancellation must be made 72 hours in advance.
• Limousines, Mini Buses, and Coach Buses: Cancellation must be made 7 days in advance.

Please note that cancellations made outside of the specified timeframe will not be refunded. Additionally, if you cancel a return trip after the first leg of your journey has been completed, the return trip will not be refunded.

Damage to Vehicle

As part of our Terms and Policy, passengers are responsible for any damage to the vehicle during their reservation. Superb Trans LLC has the right to charge the customer’s credit card for the full amount of any repair or replacement costs. If excessive mess is left in the vehicle, a $200 cleanup fee will be applied.

Charges

Once your reservation is confirmed, we will send you an invoice via email detailing the services and charges. Please be aware that Meet & Greet services may incur an additional fee depending on the type of vehicle and service requested, particularly for Orlando Airport Transportation.

Type of Vehicle

Our Terms and Policy also specify that we may need to change the type of vehicle booked, but any change will be an upgrade—meaning the replacement vehicle will have a higher price than the original booking. After using the upgraded vehicle, customers cannot file complaints regarding the change.

Liability

Superb Trans LLC is not responsible for circumstances beyond our control, including weather conditions, road closures, or breakdowns. We also assume no responsibility for lost or damaged baggage or personal belongings left in the vehicle. In compliance with state and federal law, we provide child safety seats upon request for an additional fee of $12 per seat per trip.

Reservation Agreement

To help manage your time efficiently, we offer two methods for Meet & Greet service at Orlando MCO Airport:

1. We can meet you 30 minutes after your flight lands, allowing an additional 15 minutes for you to arrive at the designated area. After this time, wait charges will apply: $1 per minute for Sedans and SUVs, $2 per minute for Vans and Limousines.

2. Alternatively, you can call our office or your chauffeur once you clear customs, and we will meet you at the baggage claim area within 10 minutes.

We advise all passengers to call (407) 268-6166 if they have trouble locating their driver. Failure to notify us of your location or if you leave the pickup area without informing us will result in a full no-show charge.

Additional Information

• Sanitation Fee: A minimum fee of $150 will apply for cleaning.
• Smoking: Smoking is prohibited by law, and any violations will incur a $500 fee.
• Overtime: Overtime charges apply after 10 minutes of the scheduled trip time.

For further details, visit our MCO Luxury page.

By booking with Superb Trans LLC, you agree to the Terms and Policy outlined above. If you have any questions or need assistance, feel free to contact us directly at (407) 268-6166.