Terms and Policy

Superb Trans LLC Limo in Central Florida explains all process and requirements for services. The terms and policies clarify a cancellation policy, damage to vehicle, charges, and liability.

Introduction

PLEASE READ CAREFULLY OUR TERMS AND POLICY AND GO AROUND ALL PAGES BEFORE YOU BOOK YOUR RESERVATION SUCH AS, ABOUT US, ORLANDO AIRPORT TRANSPORTATION, FAQ’S AND OUR FLEET.  FURTHERMORE, IF YOU HAVE ANY QUESTION CALL US (407) 268-6166 for Superb Trans.

Cancellation Policy

First of all, customers will charge for the trip ( total amount quoted at the time of your reservation). However, The customers have a right to cancel the service. With no doubt, the Customers will receive a cancellation proof number by e-mail or phone. Therefore, the following conditions in Terms And Policies should have met:
Sedans, SUVs, CANCELATION SHALL BE 48 hours, and Van CANCELATION SHALL BE 72 hours in advance of pickup time.
Limousine, Mini buses, and Coach Buses CANCELATION SHALL BE 7 days in advance of pick up time. Any Cancelation does not meet the cancelation policy it will be non refundable. In addition, when the custemer served by serve leg of the reservation, the return trip wont be able to cancel, so if the return trip canceled by the customer after the customer receivd the first part of the round trip the return would not be to refund by any time cancelation applied.

Damage to Vehicle

Terms and policies affirm the passengers is responsible for any damage to the vehicle or equipment in the vehicle. As a result, MCO Luxury Transportation or Superb Trans LLC  has a right to charge the customer’s credit card in the reservation file for the full amount of the repair or replacement.
If there is an excessive mess in the vehicle, the Passenger(s) responsible to pay a $200 cleanup fee in accordance the process above.
Charges
Certainly, the bill of reservations and services will send by email at the time of reservation date. The customer must choose Meet & Greet service on some type of vehicles.  Superb Trans LLC has right to add Meet & Greet service and fee for this service when Meet & Greet   required from Orlando airport ground transportation by certain type of vhicle.

Type Of  Vehicle

Based on availability, Terms And Policies say that the Superb Trans has a right to change a type of Vehicle. However, the changes of the vehicle’s type must be an upgrade. To clarify, the upgrade means, first of all, the vehicle which is put in charge shall be higher price than the one that the customer booked. To sum, the customer has no right to file a complaint regarding this upgrade after the client use the service. For instance, when the customers get the drop off in their destination, The customers wouldn’t able to complain on the type of vehicle.

LIABILITY

First of all, Superb Trans LLC shall not be liable for circumstances beyond its control. Including but not limited to, weather, road conditions and breakdowns.
Also terms and policies assure, Superb Trans LLC assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
Furthermore,  Superb Trans LLC will provide child safety seats. In that event, the children staff will provided upon request only and for additional price of $12 per seat per trip. Due to state and Federal law, parents and guardians of children traveling in our vehicles are responsible for installing child safety seats.

Reservation Agreement:

We have established these methods in order to save our clients additional expenses.  It is unfortunate that baggage and customs at Orlando International Airport can take up to 3 hours depending on the number of flights arriving at the same time and the number of TSA agents available that day. Once Passengers arrive at Orlando MCO. we have two ways we can coordinate the meet and greet service.
#1 We can either be at the meet and greet area 30 minutes after the flight lands and allow an additional 15 minutes for your guests to arrive to the area.  After the allotted time a wait time charge and airport fees will be incurred at $1 per minute Sedan and SUVs  Vans and Limousines $2 per minute.
#2 The second method would be to have Passengers call our office (407) 268-6166 – Superb Trans LLC-  or Driver once they clear customs and their chauffeur will arrive at the designated baggage meet and greet area for their airline, 10 minutes after the phone call to coordinate the meet and greet service.Airport Arrivals will be charged additional wait time 30 minutes after gate arrival time domestic arrivals and 60 minutes after gate arrival for International flights   Passengers Must Call (407) 268-6166 – Superb Trans LLC-   if he/she has a problem locating the Chauffeur. If the passenger/s leaves the pickup location without notifying  Superb Trans LLC at (407) 268-6166  a full No Show charge will apply!! All  deposits are non refundable. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.  Minimum Sanitation fee is $150.00. All smoking is prohibited by law and is subject to $500.00 fee. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). Overtime pay will apply after the first 10 minutes of prearranged time described on the trip sheet. Charter hourly service is billed hourly. Not responsible for delays or the termination in weather caused by unsafe road conditions (i.e. storms, accidents, etc.). Not responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity. Company is not liable in the event of mechanical breakdown of any kind including air conditioning during your trip and will only be responsible for making up lost time on this trip or at a mutually agreed date. Superb Trans LLC will send another vehicle immediately for passengers to arrive within a reasonable time frame. Air conditioning in any vehicle is difficult when temperatures are above 90 degrees even more so if they are not moving or in direct sunlight. We do our best to ensure you are as comfortable as possible on your trip or charter. Water, ice and mints are available in every car and Limousine.Sedans, SUVs, CANCELATION SHALL BE 48, and Van CANCELATION SHALL BE 72 hours in advance of pickup time.
Limousine, Mini buses, and Coach Buses CANCELATION SHALL BE 7 days in advance of pick up time. Customers will receive a full refund with 48 hours notice of cancellation. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged at full rate. All Limousines and Speciality Vehicles, Weddings, Proms, Homecoming and other special events have a non refundable 7 day cancellation policy. A $35 minimum fee to all Other cancellations.Airport Arrivals will be charged additional wait time after 30 minutes for ALL arrivals.